Enterprise-wide Integration for Increased Sales and Service
Expandable provides two integrated options for managing your sales, marketing and support efforts — Expandable's own built-in CRM system or integration to Saleforce CRM. Integration with your Expandable data increases visibility of customer orders to foster consistent interaction with customers and prospects at each touch point across your organization.
WHITEPAPER: Improving Customer Satisfaction
Read how integrating ERP and CRM helps improve customer satisfaction by providing visibility of customer activity every step of the way — before an order is placed, during production and after the order is fulfilled.
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Expandable's own CRM module provides built-in integration of sales and business operations with enterprise-wide visibility of orders, support information and customer history data.
Your sales executives will use the sales force automation tools to schedule activities and manage the sales pipeline while your service and support people use the customer service tools to manage support tickets.
Sales, support and operations personnel will all appreciate having up-to-the-minute tracking of order-related information as they track customer orders flowing through the supply chain.
Salesforce CRM Integration
Salesforce is the world's most popular CRM package, and its pay-as-you-go model is a cost-effective solution for growing companies.
Expandable's integration to Salesforce CRM brings together a complete view of customer business activity, including Sales Orders, Invoices, Buying History and Customer Master information. Your organization can take advantage of the full range of Salesforce CRM tools to complete sales transactions and access operational data from the Expandable system.
Take a tour of Expandable's integration with Salesforce CRM in the self-running demo.
- Customer Master
- Customer History
- Customer Activity
- Sales Orders
- Serial Numbers