Supporting Your Success
Expandable takes great pride in maintaining the most responsive customer support staff in the industry. We believe selling our product is only the first step in a successful long-term partnership. Our philosophy is to get new customers up-and-running quickly and then provide ongoing support and analysis to ensure continued maximum results.
Our variety of support and training services assures a smooth implementation and continued success.
Successful Implementation Plan
Each new Expandable customer is assigned an experienced support representative. The Expandable support representative helps plan the conversion and installation strategy, developing an Implementation Checklist based on the unique challenges and goals of the target operation. Before going live with the Expandable installation, the support rep converts and verifies any existing data and financial balances. To assure a successful implementation, Expandable delivers on-site support during the "go-live" phase and through the first month-end closing process.
Education is a critical element of any successful implementation, so Expandable provides a wide range of training options based on the individual requirements of its customers. Customized group and one-on-one guidance is presented on-site for new customers, as well as for experienced users with targeted objectives. The Expandable Training Center offers regularly scheduled classes that cover a wide range of topics, from basic navigation to CPA-level accounting.
Help Desk Hotline
For ongoing answers to questions and issues that arise, Expandable's seasoned customer support representatives stand ready to assist with any aspect of running the Expandable applications. The goal of the Expandable Hotline is to provide immediate resolution to every question.