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Expandable takes great
pride in maintaining the most responsive customer
support staff in the industry. We believe
selling our product is only the first step
in a successful long-term partnership. Our
philosophy is to get new customers up-and-running
quickly and then provide ongoing support and
analysis to ensure continued maximum results.
Our variety of support and training services
assures a smooth implementation and continued
success. |
| Each new Expandable customer
is assigned an experienced support representative.
The Expandable support representative helps
plan the conversion and installation strategy,
developing an Implementation Checklist based
on the unique challenges and goals of the
target operation. Before going live with the
Expandable installation, the support rep converts
and verifies any existing data and financial
balances. To assure a successful implementation,
Expandable delivers on-site support during
the "go-live" phase and through
the first month-end closing process. |
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Education is a critical element of any
successful implementation, so Expandable
provides a wide range of training options
based on the individual requirements of
its customers. Customized group and one-on-one
guidance is presented on-site for new customers,
as well as for experienced users with targeted
objectives. The Expandable Training Center
offers regularly scheduled classes that
cover a wide range of topics, from basic
navigation to CPA-level accounting.
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For ongoing answers to questions and issues
that arise, Expandable's seasoned customer
support representatives stand ready to assist
with any aspect of running the Expandable
applications. The goal of the Expandable
Hotline is to provide immediate resolution
to every question.
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| Customer
Support |
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If
you're an Expandable customer needing immediate
assistance please call the customer support
hotline. If you are looking for the answer
to a frequently asked question after hours
please visit the Customer
Resource Center. |
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Customer
Support Hotline
(408) 247-3300 |
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Support
Hotline Hours
Monday - Friday*
8:00 AM to 5:00 PM (PST)
*Except major holidays |
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Online
Resource Library
Expandable customers are encouraged to access
the online support center for around-the-clock
access to the latest technical information,
tips, frequently asked questions (FAQs) and
electronic documentation. The Customer Resource
Center is a secure area available only to
users with a valid maintenance agreement.
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