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| With complete integration
to back office accounting and manufacturing,
Expandable's CRM solution enables your entire
organization to participate in delivering
a cohesive sales presence and informed customer
communications. |
| Access and modify customer
history, account and contact data easily
from each customer touch point to facilitate
consistent and accurate interaction with your
customers. Use the marketing tools to leverage
your information into targeted campaigns that
include personalized content. Support tools
enable your support center staff to resolve
issues immediately using the knowledgebase,
call tracking and RMAs. |
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Shorten your sales cycle by ensuring your
valuable sales leads are managed efficiently
with follow-up activities scheduled and
completed according to plan. Visibility
of sales accounts lets you track opportunities
from lead to close, and generate accurate
revenue projections. |
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From identifying prospective markets, to
entering orders, to supporting and servicing
customers, Expandable's CRM elements include
all the systems your organization needs
to find and keep customers.
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Expandable
offers real-time front and back office integration. |
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Send
personalized communications to customers and
prospects using customizable e-mail templates.
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Customer-centric activities are accomplished
through CRM screens, including
RMA processing and order
status inquiries. |
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Standard,
custom and ad-hoc reports provide unlimited
analysis and breakdown of your sales pipeline
and customer demographics. |
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